Friday, March 24, 2017

Losing Sleep over nothing...

Last night I slept a total of one and a half hours. That's what my wrist band tells me.

Why? I had talked about this person at work being very childish and irresponsible right? Well, at about 9 p.m. she called in a frenzy. She talked about a mishap at work and blew it out of proportion such that I was totally upset about the unprofessional manner one of our technical people handling a Customer request. I was led to believe that we f.cked up big time and that both our partner and our Customer are extremely upset.

Although, I did not think about this consciously, my brain kept me from a good night's sleep. I had a terrible night. Tried reading and it didn't work. Tried listening to an audio book to put me to sleep and nope, that didn't work either.

So, I came to work in a not-so-great mood.

We were supposed to address the issue the first thing in the morning and I started waiting for the promised conference call. A half hour passed and I found out that yesterday's caller was talking on the phone to the Team Lead and the person who was supposedly the cause of the problem was not there. I normally do not get cross with people but this time I did. I told them to get their act together and tell me starting from the beginning what the issue was and what kind of an action the Customer was expecting. They were a bit surprised and "heart-broken" because I was cross. Anyway, at the end of a half hour of discussions, I found out that the situation was not so bad after all.

I drafted a heart-felt apology along with a new method to comply with requests from the Customer side so that, this type of a problem would not happen again.

Why did I have to write it? For some reason a lot of educated people have trouble expressing themselves in their native language. It is such a shame that they were able to graduate primary school let alone High School or College.

Sorry for the rant but I just had to let it out!

I am hoping to catch up on my sleep over the weekend.

No comments:

Post a Comment