I think we are about to reach a point of dropping this Customer. No matter what we do, we do not seem to make any progress because their General Manager does not want any change. The boss, who is the owner is desperate. He had his business managed by not very competent people and did not intervene in what they did for a very long time. They are no longer able to keep up with the changing environment and they have started losing serious money.
I would have fired the 3 people at the top months ago. The boss is afraid to let them go and this makes matters a lot worse.
For a few weeks we thought we were finally making progress and really getting them understand what needs to be done. Last week, everything came to screeching halt. Again...
So, we shall see what happens. I might be required here for some work until March but the Change Project may come to an end.
It is really frustrating to see our honest effort and time going to waste even if we do get paid. I wish I could contribute to people who really would like to make a difference.
We'll see what happens in the months to come.